Store Policy

Casetrust Store Policy

    1. My business policy offers good and services of satisfactory quality as defined in the Sales of Goods Act S14(2).
    2. My business ensures the customer signs the CaseTrust-SVTA Standard Contracts which clearly stipulates the policies and terms and conditions of sale.
    3. My business ensures that critical information are not left blank when customer signs the Application for Hire Purchase Financing.
    4. My business provides the customer with a copy of the signed CaseTrust-SVTA Standard Contracts.
    5. My business has a cancellation policy which clearly stipulates the time frame and conditions for any cancellations.
    6. My business has a refund policy which clearly stipulates the time frame and conditions for any refunds.
    7. My business has an amendment policy which clearly stipulates the time frame and conditions for any amendments.
    8. My business has an exchange policy which clearly stipulates the time frame and conditions for any exchanges.
    9. My business clearly states the terms and conditions for any deposits paid should the transaction be cancelled.
    10. My business has a policy of informing customers when COE biding will be done.
    11. My business has an insurance policy covering misdeeds and/or mishaps in the form of an insurance bond or deposit of $50,000.
    12. My business has a policy that ensures the vehicle is of the model and colour the customer agreed to buy.
    13. My business has the policy to deliver the vehicle no later than 90 days for used cars and no later than 120 days for new vehicles from date of successful bidding of COE.
    14. If the vehicle is unavailable by the deadline, my business has a policy to provide compensation in the form of
      Rental car
      (eg. Rental car, cash rebate, etc.)

 

  • My business clearly states the payment methods and channels available to customers.
  • My business clearly states all the different sets of prices which may include financing arranged or insurance arranged by dealers or both, as compared to no such arrangements or differing arrangements.
  • My business is commited to avoid over or under-charging and to ensure correct change in given.
  • My business clearly states any additional charges for extra services such as accessories, repairs, and express delivery.
  • My business is commited to maintaining the confidentiality of customer data.
  • Should my business require to release the customer’s data, we will make this known to the customer and obtain his/her consent before releasing the information.

Autolink Policy